Refund policy
Cool Data and General Solutions Ltd.
At Cool Data and General Solutions Ltd., we are committed to
ensuring customer satisfaction and maintaining trust. Our refund
policy is designed to be transparent and fair, giving you peace of
mind while using our services.
Eligibility for Refunds
-
Unsuccessful Transactions: If a transaction fails due to
technical issues on our end, you may request a refund.
-
Service Not Delivered: If a service or product you paid
for was not delivered as promised, you are entitled to a refund.
-
Overpayment: Any accidental overpayments made during a
transaction will be refunded after confirmation.
Non-Refundable Scenarios
-
Transactions where services have been successfully rendered or
delivered.
-
Errors caused by incorrect input from the customer, such as
wrong account details or numbers.
-
Requests made beyond the specified refund request period
(usually 14 days from the transaction date).
Refund Process
-
All refund requests must be submitted via our official support
channels: [Support Email/Phone].
-
Upon verification, refunds will be processed within 5-7 business
days. In some cases, processing times may vary depending on your
financial institution.
-
Refunds will be made to the original payment method used during
the transaction.
For further assistance, please contact our customer support team.
We are here to help resolve any issues promptly and effectively.
